AI voice agents · 24/7 AI + live human chat

Every call answered.
Every job booked.

Prime Work picks up in your name, works out what the caller needs, and writes the booking straight into the software you already run. You see a job, not a voicemail.

Get in touch
MO
Mrs Okafor
CallerMrs Okafor · new customer
ReasonUrgent, needs someone today
BookedToday 2:00 to 4:00 pm · job #4412
Emergency calls triaged in secondsAfter-hours bookings takenQuotes captured while you workVaccination and service remindersNo-shows chased automaticallyPrice shoppers filtered outJobs written into your calendarMissed calls returned instantlyRepeat customers recognisedOverflow calls answered at peakFollow-ups on quiet quotesUrgent cases routed to on-callEmergency calls triaged in secondsAfter-hours bookings takenQuotes captured while you workVaccination and service remindersNo-shows chased automaticallyPrice shoppers filtered outJobs written into your calendarMissed calls returned instantlyRepeat customers recognisedOverflow calls answered at peakFollow-ups on quiet quotesUrgent cases routed to on-call
Industries

Purpose-built for industries where
every call is a customer.

We go deep in verticals where integrations, compliance and industry workflows make all the difference.

Plumber taking a call while working under a sink
Home ServicesUrgent calls, bookings, quotes and recalls for electrical, plumbing, HVAC and roofing firms.
Veterinary nurse taking a call at the practice desk
Practices and ClinicsNew client intake, appointment booking, recalls and reminders for veterinary, legal and professional practices.
Product

The Growth Engine

Inbound

Every call answered, every job captured. Urgent-call triage, live calendar booking, customer recognised from their number, spam filtered.

Outbound

Bring back the work you already won. Overdue renewals, quiet quotes, service reminders, booked by call or text.

Analytics

See what's really happening. Communication volume, conversion rate, revenue impact and call quality without pulling a report.

Urgent, needs someone todayCallback captured · recording 2:41
Emergency
New customer, first visitBooked Thu 9:00 am · job #4412
Booked
Larger project, wants a pricePhotos requested by text
Quote
"What is your cheapest price?"Standard rate given, no callback
Filtered
How it works

Forward your number.
That is the setup.

Answers as your firmFirst ring, natural voice, your business name. Callers who ask are told it is an AI assistant.
Sorts the callUrgent requests reach you now. Routine work is booked. Price-shoppers get your rate and no callback.
Acts in your systemBooking into the real calendar, note on the customer, text confirmation, urgent alert to whoever is on call.
Services

Two ways to never miss a customer.

AI voice agents on your phone lines. AI-assisted human agents on your website chat. Both work inside the software you already run.

MO
Mrs Okafor
CallerMrs Okafor · new customer
ReasonUrgent, needs someone today
BookedToday 2:00 to 4:00 pm · job #4412
Service 01

AI Voice Agent

Answers every call in your business name, works out what the caller needs, books against your real calendar and writes the record back. Urgent requests reach you in seconds.

  • 24/7 answeringFirst ring, natural voice, no menus
  • Triage and bookingUrgent, book, quote or filter, then into your calendar
  • Outbound follow-upQuiet quotes, renewals and reminders, booked by call or text
See how it works
PW
Prime Work ChatOnline · 24/7 · humans on shift
Do you do emergency call-outs on a Sunday?
AI assistantWe do. Can I take your postcode and the best number to reach you on?
Yes, 07700 900431. It is a burst pipe under the sink.
Priya from support joined the chat
Priya · HumanHi, I am Priya. That sounds urgent. I can have someone with you between 2 and 4 today, what is the address?
Type a messageSend
Service 02

AI + Live Human Chat, 24/7

Not a chatbot. Real people staff your website chat around the clock, with AI drafting answers, pulling customer records and qualifying leads so every conversation gets a fast, accurate human reply.

  • Real humans, always onTrained agents on shift 24/7, AI handles the first seconds and the admin
  • Lead capture and supportEnquiries answered, details captured, tickets and bookings created
  • Same system, same recordChats land in your CRM next to the calls
See it liveGet in touch
Founder of Prime Work
Muzammil SoomroProfessionally known as Marcus GonzaloFounder, Prime WorkConnect on LinkedIn
About

Built by experts. For experts.

What I love about building a business is the journey itself: experimenting, turning ideas into reality, and working closely with my clients.

My philosophy? If there's a problem, there's probably a business hiding inside it. If there isn't a problem, I'll probably find one.

I'm building with ambition, learning every day, and enjoying the process along the way.

Welcome to Prime Work. Let’s build together. 🚀

24/7calls and chat answered, including weekends and holidays
US + UKvoices, numbers and data residency
1 weekfrom first call to live on your number

Prime Work doesn't just respond,
it takes action in the system.

Reads and writes directly to your CRM, scheduling or practice software. Calendars, customers, quotes, notes.

Deep system integration
  • Quick integrationConnect your CRM or scheduling software in minutes
  • Full contextEvery customer, calendar slot and note at the agent's fingertips
  • Live during the callBookings and notes are written while the caller is still on the line
  • AuthenticatedPrime Work only uses real endpoints, fully authenticated
Jobber
ServiceTitan
HubSpot
Setup
1 weekfrom first call with us to live on your line
Same numberyour customers keep dialling what they always have
Your rulestrained on your prices, service area and what counts as urgent
Salesforce
Google Cal
Calendly
Why it matters

Most missed calls never call back.

A caller who reaches voicemail rings the next name on the list. For a service business, the phone is the whole funnel.

80%of callers will not leave a voicemail message
1 ringhow long it takes Prime Work to pick up, day or night

Let's chat!

Anything unclear? We would love to tell you more about Prime Work and how we set up a personalised AI receptionist for your business.

Call +1 256 203 9962WhatsApp (UK)Email us

Prefer LinkedIn? Message us there.

US Call +1 256 203 9962UK +44 7988 516822